Interpersonal Effectiveness
An effective leader must be able to choose the style of their own behaviour which is most appropriate to the circumstances and to the different levels of ability amongst the people s/he is leading.
Awareness of what those styles are, then an understanding of when and how these should be applied, can be taught. We choose our behaviour: dealing with an emergency fire alarm requires a different style from a presentation to the Board, or conducting an appraisal interview, and guiding someone through their first day at work requires a different style from someone who is knocking on the door for promotion.
The Leader’s behaviour sets the tone for the whole team: When you are a leader, everything you do is ‘leadership’.
There are many permutations of this package, to enhance the success of people just doing their everyday work, interpersonal skills within the team, disability / cultural awareness - interaction with people, (colleagues, clients, stakeholders) over the phone, by email or face to face, all have scope to be done well, or badly.
Contact us to discuss your specific needs.